Returns Policy

Returns Policy

We want you to be happy with your purchase from Save the Robot. If something isn't right, please get in touch and we'll do our best to help.

30-Day Returns

We accept returns within 30 days of you receiving your order.

To be eligible for a return, the item must be returned in the same condition in which it was received, unworn or unused where applicable, with any original tags, packaging and accessories included.

As many of the items we sell are vintage, pre-owned or one-of-a-kind, signs of age or previous use may be present. We photograph and describe our items individually and aim to clearly show or mention any significant wear, damage or imperfections before purchase.

Starting a Return

To request a return, please contact us at savetherobothelp@gmail.com before sending the item back.

Please include your order details and the reason for the return. We will then provide you with the appropriate return instructions.

Please do not send an item back without contacting us first.

Damaged, Incorrect or Not as Described Items

Please inspect your order when it arrives and contact us as soon as possible if an item has been damaged in transit, you have received the wrong item, or you believe it differs significantly from its description.

We will investigate the issue and arrange an appropriate solution.

Return Postage

Unless an item is faulty, damaged, incorrect or significantly not as described, the customer is responsible for the cost of returning it.

Items remain the customer's responsibility until safely received by us, so we recommend using a tracked postal service and retaining proof of postage.

Exceptions

Certain items may not be returnable where an exemption applies for hygiene, safety or other legal reasons. Any such restriction will be made clear in the individual product listing where applicable.

Your statutory rights are not affected.

Exchanges

As we very rarely have more than one of any particular item, direct exchanges are not usually possible.

If you would like a different item, simply return your original purchase and place a separate order for the replacement.

Refunds

Once your return has been received and inspected, we will confirm that your refund has been processed.

Approved refunds will be made to your original payment method. Please allow additional time for your bank, card provider or payment service to process the refund.

Questions?

If you have any questions about a return, please contact us at savetherobothelp@gmail.com. We're a small independent business and will always do our best to resolve any problem fairly and promptly.